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I have been having a Google, and it would appear that emotional support dogs are not recognised in the UK the same way as Assistance dogs are, so in this case I would say Asda were quite within their rights to refuse Olive. From what I understand, it is only assistance dogs for someone with a physical disability that will then get a pass for shops etc.Today I got denied in ASDA, the security guard said Olive wasn't allowed in and the harness and lead wasn't real, I get very annoyed with people who are not educated about SD's and ESA's because it does make me more anxious being asked to leave when I step in the door. But I understand so I put olive outside lead, I made a knot that no one could get her off so she was safe. Does anyone on the Dog Forum have a SD or ESA or Guide Dog?
I suffer with mental health problems myself and Misty is my safety blanket as such, but I am still not allowed to take her to work with me. Hopefully one day things will move on but until then @Mad Murphy is right, there are plenty of products available on the internet, but they actually don’t mean anything.