Do's and don'ts at the groomers.

[Jack-Russell-Lover]

Yeah definitely, people do get embarrassed.
Wow, what an idiot! I bet you were thinking yea told you so!!

 

[Mad Murphy]

Yeah definitely, people do get embarrassed.
Wow, what an idiot! I bet you were thinking yea told you so!!

We very politely explained that we couldn't change the report but we would help him if he needed a replacement boiler!

 

[Nanny71]

I've thought of another DO/something to add to number 7.
I recently had an incident with a customer who was unhappy when I charged a bit extra to what was originally quoted to him on the phone. This was because the dog was extremely matted.
Our price estimates are based on dogs who are well maintained at home without extreme knotting or matting. So the owner didn't mention that the dog was matted on the phone so it was a surprise to him. Unfortunately because of this I don't think they'll be back, which is a shame because it was a lovely dog.

So here's my DO, always tell the groomer the state of your dog's coat when you book to get an accurate price estimate.

My groomer tells me she often has problems with very matted dogs which have to be almost shaved to get rid of the mats and tangles.

 

[Biker John]

Mad Murphy, just a little point, you mention regular servicing. But if someone had it serviced every 5 years then that is regular, should you n

 

[Biker John]

not be more specific about the information you want.

 

[Jack-Russell-Lover]

My groomer tells me she often has problems with very matted dogs which have to be almost shaved to get rid of the mats and tangles.

Oh yes, it's annoyingly more common than you'd think, and the best thing for the dog is to clip them right back to get under the mats rather than trying to brush them out (ouch!), This is hard work for the clippers and scissors, that's not what they're for, they're for styling hair that is maintained nicely, I don't know why people don't get that!