I cannot change my email address

[Dog Ears]

I want to change my email address as I wish to eventually close my old account, but in settings I am getting a message that says my new email address is already in use. I am not sure how this is happening. If I set up an account with the new address I do not know how or where it is located. Can anyone help? Thanks in advance.

 

[gypsysmum2]

Not sure this site is very well moderated. Hopefully someone will see you post who is more techy minded than me.

 

[HauteDog]

Maybe if you use your new email address and the "Forgot Password" option to receive the access code to it, and then you login and de-activate that account, you will be able to setup the email address in your active forum account? Just a suggestion, I hope it helps :thumbsup:

 

[littleAnja]

Try that with different browser. That happened to me once.

 

[BigPaws]

Hi Dog Ears,

Send us an email with your desired change to help@dogforum.co.uk and we should be able to help you out!

Thanks