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The insurance company is called 'Purely Pets', I am not saying they have done anything wrong, it may just be an admin error, however, there are some pretty poor reviews online. Had I seen these reviews I would never have used them. I have used 'MoreThan' previously and there were very good...

Thanks everyone for your condolences, hopefully the vet will oblige, if not I will take your advice Mad Murphy.

Thanks Joanne, I have only told them that he has passed away, the only time he had been really sick before was with gastroenteritis, there were no signs he had any heart problems. I had taken him the vet the Tuesday before and they said he just had a cough. My vet's offer support to make...

Thank you for your reply, it is helpful, I will be challenging them and will do as you advise Many Thanks

Hello All Unfortunately it is the loss of my dog that has brought me here today, I was wondering if anyone has had similar experience with pet insurers. My 3 year old Shih Tzu died unexpectedly on Sunday night, he passed away just minutes away from the vets, although they tried to revive him...