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Thank you so much for your replies. I'm a bit calmer now and Bert is well on the mend, we now have to sort out his pain management for the problems he has with his hips and spine. I think the idea of making an appointment, without Bert, to discuss what happened is a good idea and I will...

My boy Bert, English Springer Spaniel, had to go to the vet for an x-ray and blood tests due to being uncomfortable around his back legs / hips. When I picked him up they went through the results of the x-rays which show he has arthritis and spondylosis in his spine. Not good, but with good pain...